Jira is a software tool used to manage T&D services. Through the Help Center, it is possible to create and track tickets by filling out forms. For more information about using Jira, check out the Self Service step-by-step guides.

In Jira Service Management's portal, there is a section with a list of all tickets you have raised (from the JSM User page, in the upper right corner next to the profile picture, there's a Requests button, click on it to enter that page). In order to consult the tickets, click here.

The time the request will take will depend on the category to which the specific service belong (GOLD, SILVER or BRONZE). To consult more information about the categorization of services, go to the Transformation and Digital Service Categories section.

In the Contact section of this page, there is an email address to send a suggestion to contact us.

Yes, the previous ticket system (STI) will continue to be used for all services outside of T&D. To raise a ticket, search for the desired option within this Help Center (Services).