Infrastructure

Scope of Service - Attention to incidents and support with requests related to:

Administration and support of Databases, Backups, Servers, Replicas and Cloud Services.

Help and technical support

Database Administration - Migration analysis

Database Administration - Performance analysis

Database Administration - Saturated processes analysis

Database Administration - Database assessment

Database Administration - SQL Server components installation

Database Administration - Service/Features installations

Database Administration - Server installation-configuration

Database Administration - Database migration

Database Administration - OnPremise BD service requests

DHCP services - DHCP exclusion range

DHCP services - Pool increase

DHCP services - DHCP service migration

DHCP services - IP reservation

DNS services - Add IP blocks

DNS services - Add domain

DNS services - Add host in DNS

DNS services - Add CName registration

DNS services - Add MX registration

DNS services - Add Txt records

DNS services - Add URL / Name

DNS services - Eliminate domain

DNS services - Domain migration

FTP services - User access permits

FTP services - Folder creation

FTP services - Server creation

FTP services - User permits on folder

Cloud Services - Resources Group creation

Cloud Services - Azure Virtual Machine creation

Cloud Services - Subscription creation

Cloud Services - VPN Azure Site To Site creation

Cloud Services - Web app development

Cloud Services - Add user to application

Cloud Services - Subscription permits

Cloud Services - Cloud database service request

Server Service - IDRAC / ILO configuration

Server Service - Server creation

Server Service - Proxy server creation

Server Service - Sending servers to factory

Server Service - Generate certificates

Server Service - Increase in disk space

Server Service - RAM increase in VM

Server Service - Physical server installation in Site

Server Service - Shared folder permits

Server Service - VNC permissions

Server Service - Server restart

Monitoring Services - New node in monitoring system

Monitoring Services - New sensor in monitoring system

Monitoring Services - Monitoring system configuration

Backup Services - Repository configuration

Backup Services - Creation of backup jobs

Backup Services - Backup Jobs Modification

Backup Services - Health test in backups

Backup Services - Database replacement

Replication Services - Replica configuration in general

Replication Services - Replica configuration in Kraken

Replication Services - New replica request

Network Service - Physical network node installation

Network Service - Activate network logical node

Network Service - Fixed IP assignment to device

Network Service - Enable navigation permissions

Network Service - ABC in wireless network

Network Service - ABC Telephone Extension

Network Service - Switch equipment configuration

Network Service - Access Point equipment configuration

Network Service - PBX configuration

Network Service - Port authorization

Network Service - Content filtering

Network Service - VPN and LAN-LAN enable

Network Service - Filtering policies creation